1. Please have the Boiler cover removed. 2. Make sure the area around your boiler is well lit. 3. Ensure that your home phone or portable phone (whichever phone number you enter when you purchase) can have access and/or good reception in the boiler room. 4. Please print out the diagram picture from our website (for your specific boiler) and have it in it front of you to use as a guide when talking with our staff. For quick reference please click on one of the links below and print.
EBP | EDP | 9600 HWG | HW Series | H & HP Series
Optional: If you have a continuity tester and voltmeter, please locate and have at the ready.
Finally: Once you have purchased the 15-minute phone support option. One of our support professionals will call you within 15 minutes. Please note during the purchase process we use the information you enter. Make sure you enter your name, phone number, and address information correctly to ensure a quick follow up on our end.
Note: When purchasing through our shopping cart, please choose the ?phone support? shipping option as it is critical in notifying us of your purchase. Phone support is available in North America 7 days a week 6AM - 6PM East Coast time